Summary of Qualifications:
Programming
- ASP.NET
- C++
- COBOL
- SQL
- CSS
- RPG
- JavaScript
- Visual Basic 6.0
- XHTML/HTML/DHTML
Skills
- Active Directory
- Hardware Troubleshooting
- Networking Concepts and Technologies
- Web Design and Development
- Windows Administration
Software
- Macromedia Fireworks and Dreamweaver
- Microsoft Access
- IIS
- Microsoft Office Products
- Novell
- Windows (Vista and Server 2008 Included)
- Unix
- Linux
- Compuware TestPartner
- Adobe RoboHelp
Professional Experience:
2008 - Current: Quality Assurance Manager
- Maintained testing and quality assurance practices for software deployment
- Created and implemented quality assurance test cycles
- Code, create and run test scripts for software validation
- Worked closely with engineering to develop test cycles at earlier phases in software development.
2007 - 2008: Corporate Software Trainer / Quality Assurance Technician
- Maintained testing and quality assurance practices for software deployment.
- Code, create and run test scripts for software validation.
- Manage corporate and application web site
- Document changes and requests for updates
- Designed Online help manuals/ guides and training videos
February 2005 – 2007: Customer Support Technician / Corporate Software Trainer
- Provide assistance to customers with operation of real-estate management software in a friendly and efficient manner.
- Designed web pages for software downloads, FAQ’s, and other information for customers
- Created and provided “voice over” for demonstrations which led to the adoption of the program in several new markets.
- Used remote administration software to provide support in the use, installation, and removal of software to provide for the highest possible customer satisfaction.
- Developed Quality Assurance practices and Testing Models
- Organized live online training sessions for users from around the United States with presentation software.
2003 - 2005: Internet Technology Department Chair
- Initiated curriculum improvements and book changes, provided counseling sessions with students, and supervised other instructors in the department.
- Educated students in regards to the current trends, technologies and applications in the Internet Technology field.
- Maintained two web servers for testing and production of student websites.
2002 - 2003: Internet Technology Instructor
- Responsible for the dissemination of current Internet, web design, programming information to students to include server administration.
2001 - 2002: Network Technician / Help Desk Technician
- Solved hardware problems in an efficient and timely fashion.
- Installed and removed programs and applications to increase user productivity.
- Trained users in the use of software, computers, and network applications.
- Used remote management software to install software, configure applications and provide support to users.
- Created helpdesk website to include FAQ pages and contact information.
1999 – 2001: Computer Lab Technician
- Day to day care of computers, printers and scanners to keep the labs running smoothly.
- Reinstalled software and replaced hardware to keep the lab computers running at peak levels.
- Day to day maintenance and care of 19 computer labs with over 500 computers.
- Created resource material for use in the lab by technicians and employees to increase case assignment and detailed tracking of problems and solutions.
- Installed and configured software according to standards in use by the college.
Education:
- University of Phoenix Bachelors Degree May 2008: Information Technology.
- Fayetteville Technical Community College Associates Degree May 2006: Internet Technology.
- Fayetteville Technical Community College Associates Degree May 2004: Computer Programming.
- Fayetteville Technical Community College Associates Degree May 2004: Information Systems with a concentration in Computer Programming.
- Fayetteville Technical Community College Associates Degree May 2002: Information Systems with a concentration in Network Administration and Support .
Professional Memberships:
- Association of Internet Technology Professionals (AITP)
- Phi Beta Lambda (PBL)
- Students in Free Enterprise (SIFE)
Certificates:
- Information Systems with a concentration in Cisco Networking certificate
- Information Systems with a concentration in Novell Networking certificate
- Information Systems with a concentration in Hardware and Software certificate
- Information Systems Network Administration and Support with a concentration in Microsoft Networking certificate
- Internet technologies with a concentration in Web Design certificate
- Computer Programming with a concentration in Visual Basic programming certificate
- Computer Programming with a concentration in RPG programming certificate
- Computer Programming with a concentration in COBOL programming certificate
- Computer Technologies certificate
Awards Received:
- Placed first in Computer Applications (State 2003)
- Placed second in Telecommunications (State 2003)
- Placed third in Computer and Internet Literacy (National 2003) Open Event
- Placed tenth in Computer Applications (National 2003)
- Placed third in Networking Concepts (State 2002)
- Placed fifth in Networking Concepts (National 2002)
- Placed sixth in Computer Concepts (State 2002)
All awards received from Phi Beta Lambda State and National competitions